Shipping policy
Shipping Policy
Last Updated: June 2026
Thank you for shopping with Velvet Aura. We are dedicated to providing a reliable and efficient shipping experience for our customers.
Order Processing
Orders are processed within 1–3 business days after payment confirmation.
Orders are processed Monday through Friday, excluding weekends and public holidays.
During promotional periods, holidays, or high-volume seasons, processing times may be extended.
Shipping Rates
Shipping charges are calculated at checkout based on your delivery location, package weight, and selected shipping method.
Any free shipping promotions will be clearly displayed on our website.
Estimated Delivery Times
United States
Standard Shipping: 3–7 business days
Expedited Shipping (if available): 2–4 business days
International Shipping
Estimated delivery: 10–21 business days
Please note that shipping times are estimates and may vary due to carrier delays, weather conditions, customs processing, or other factors beyond our control.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
Please allow up to 48 hours for tracking updates to become available.
Address Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout.
Velvet Aura is not responsible for delays, lost packages, or returned shipments caused by incorrect or incomplete shipping addresses.
Lost or Damaged Packages
If your package is lost, delayed, or arrives damaged, please contact us within 7 days of the expected delivery date.
We will work with the shipping carrier to investigate the issue and assist in finding a resolution whenever possible.
Customs, Duties, and Taxes
International customers are responsible for any customs duties, import taxes, VAT, or additional fees imposed by their local authorities.
Velvet Aura is not responsible for delays caused by customs clearance procedures.
Contact Information
For questions regarding shipping or your order, please contact:
Velvet Aura
11211 Chatterly Loop #302
Manassas, VA 20109
United States
Email: k.alyanicumphlting@gmail.com
Thank you for choosing Velvet Aura.